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Nestoil Plc Latest Recruitment 2024


We’re on an evolutionary journey the place we’re altering our story. We want to rent an skilled IT Assist Desk Analyst to hitch our numerous staff in our Firm.

On this position, you’ll work intently with our Strategic Enterprise Models (SBUs) and departments throughout the Group. You’ll act as a primary stage technical useful resource for offering technical help to finish customers on laptop methods, {hardware}, software program, minor LAN/WAN, and safety points. Log and reply to queries, runs diagnostic applications, isolates issues, decide, and implement acceptable answer.

As a IT Assist Desk Analyst you may be chargeable for:

  • Offering entrance finish assist to all inner customers.
  • Responding to queries both in individual or over the cellphone, e-mails, or Textual content.
  • Present technical help and assist for incoming queries and points associated to laptop methods, software program, {hardware}, peripherals and customary LAN/WAN and safety complaints.
  • Optimizing software program utility efficiency, putting in updates, and performing debugging procedures.
  • Performing evaluation on software program utility performance and recommend enhancements.
  • Making certain efficient entrance finish and back-end performance of purposes.
  • Consulting with the software program inner customers, improvement staff, and OEM to enhance utility efficiency.
  • Managing patch and code migration throughout environments to make sure continued and synchronized performance.
  • Establishing the basis causes of utility errors and escalating critical issues to inner or exterior senior assist engineers.
  • Protecting information of configuration adjustments and schedule utility updates.
  • Documenting processes and monitor utility efficiency metrics.
  • Logging and updating queries on ICT Helpdesk ticketing portal.
  • Writing “How To” coaching manuals.
  • Coaching laptop customers.
  • Troubleshooting and resolving endpoint safety points.
  • Working diagnostic applications to resolve {hardware} and software program issues.
  • Resolving technical issues with Native Space Networks (LAN), Broad Space Networks (WAN), and different methods.
  • Putting in laptop peripherals for customers.
  • Following up with consumer to make sure challenge has been resolved.
  • Gaining suggestions from customers about laptop utilization.
  • Working reviews to find out recurring points.

By RemmyTex

Remmytex is a blogger, promoter, entrepreneur and and a businessman. Call or send a Whatsapp message for more information on +2349075664854 or you can email remmytexblog1@gmail.com

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