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Kuda Financial institution is a full-service, app-based digital financial institution. Our mission is to be the go-to financial institution not only for these dwelling on the African continent, but additionally for the African diaspora wherever they may dwell, anyplace on the earth. Kuda is freed from ridiculous banking prices and nice at serving to clients finances, spend well and save extra.
Kuda Financial institution is recruiting for the vacant place. All candidates are suggested to undergo the accessible place fastidiously and submit their functions appropriately earlier than the deadline.
Apply now to fill out the newest job emptiness at Kuda Financial institution.
Service Monitoring Officer
Job Specs:
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Job Description:
We’re searching for a proactive and self-motivated Service Monitoring Officer to help the day-to-day operating of the Kuda Know-how IT property. In a nutshell, we’ve a number of expertise companies, and wish an individual who will likely be liable for monitoring all of that. The perfect candidate ought to have a development mindset, very good interpersonal expertise, and the power to handle a number of tasks concurrently. You’ll advise and be inspired to make suggestions for enhancements to current processes and platforms, being proactive and intuitive to the necessities of the workforce, while taking each benefit of the educational alternatives that will likely be a core a part of the position. We’re searching for somebody with wonderful communication expertise who can interface straight with inner stakeholders to know their wants to be able to help, administer and improve the methods and processes accordingly.
Roles & Duties:
We’re searching for a Service Monitoring Officer to hitch our workforce and be liable for measuring, monitoring, analyzing and reporting on service efficiency metrics and offering suggestions to enhance service ranges. The obligations embrace however should not restricted to:
- Establish important methods for monitoring
- Deployment and help of the instruments in use to watch methods and functions
- Carry out steady stories on the standing of all expertise companies
- Escalate recognized points to the right personnel and observe via on the decision of such points
- Run day by day upkeep checks, run DB queries, improve brokers to the newest variations, and verify-update configuration when wanted
- Work carefully with Know-how help & IT Help (IS Admin) groups to make sure correct help is supplied to their clients
- Performing different associated duties as could also be required occasionally
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{Qualifications} and Necessities:
- Expertise in an analogous position
- Earlier expertise in FinTech and/or Monetary Providers (fascinating however not necessary)
- Analysis methodology, evaluation & interpretation
- Data of laws governing the administration of economic companies
- A broad understanding of the financial institution’s procedures and insurance policies and Laptop literacy
- Excessive diploma of intelligence, communication, and analytical expertise
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Methodology of Utility
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Deadline: Not Specified
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